At DesiWoods, every piece of furniture is handcrafted using solid wood and premium materials. Since most of our products are made-to-order, our refund and return policy is structured accordingly.

Please read this policy carefully before placing your order.

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1. Made-to-Order Products

Most of our furniture is custom-manufactured after order confirmation.

Because of this, we do not accept returns for:

• Change of mind

• Incorrect size selection

• Personal preference

• Wood grain or color variations

• Minor finish differences

Natural wood variations are part of authentic craftsmanship and are not considered defects.

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2. Order Cancellation & Modification

Customers may cancel or modify their order within 24 hours of placing it.

After 24 hours:

• No cancellation allowed

• No modification allowed

• No refund will be issued

Production begins shortly after order confirmation, and materials are allocated specifically for your order.

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3. Mandatory Unboxing Video (Important)

To ensure fair resolution of damage or missing product claims:

Customers must record a clear unboxing video at the time of delivery.

The video must clearly show:

• Sealed packaging before opening

• Complete unboxing process

• Product condition

• Any visible damage or missing parts

This unboxing video is mandatory proof.

Claims without an unboxing video will not be accepted.

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4. Damaged or Missing Products

If you receive a damaged product or notice missing items:

• Inform us within 48 hours of delivery

• Email the unboxing video along with clear photos/videos to:
  info@desiwoods.com

Claims reported after 48 hours will not be considered.

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5. Refund & Replacement Eligibility

Refunds or replacements are applicable only in case of:

• Verified manufacturing defects

• Transit damage (with valid unboxing video)

• Missing products (with valid unboxing video)

DesiWoods reserves the right to:

• Repair the product

• Replace the defective part

• Replace the product

• Offer store credit (if applicable)

Refunds are not guaranteed and are processed only if replacement or repair is not feasible.

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6. Refund Processing Timeline

If a refund is approved:

• It will be processed within 7–10 business days

• Refund will be credited to the original payment method

Processing time may vary depending on the payment provider or bank.

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7. Non-Returnable Situations

We do not accept returns for:

• Improper handling after delivery

• Damage caused by water, sunlight, or chemicals

• Scratches or dents after installation

• Self-assembly mistakes

• Commercial usage damage

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8. Contact for Refund Requests

For refund-related queries, contact:

DS Exports (DesiWoods)
Block No.10, Khasra 247, Gram Salawas
Jodhpur – 342013, Rajasthan, India
Email: info@desiwoods.com